Privacy Policy

Privacy Policy

1. Introduction

This privacy policy is about how Balance to Thrive collects, processes, stores and shares member’s data.

This Privacy Policy only relates to personal data collected by Balance to Thrive via the Balance to Thrive website, application forms, emails and telephone calls. Any personal data collected by Balance to Thrive is used in accordance with UK data protection legislation.

Users should be aware that if they access other websites, using the links provided, these are outside our control. If they provide personal data to other companies, the privacy policies of those companies determine the uses to which that information is put and Balance to Thrive Privacy Policy will no longer apply.


2. The Data Protection Bill 2017

Balance to Thrive complies with the principles of the Data Protection Bill 2017 in accordance with General Data Protection Regulations (GDPR).


3. Purpose of data

The data we collect from members is the data required to provide professional services to members, communicate with members and validate and verify the legitimacy of clients.  The data held by Balance to Thrive is collected at the time of application by members and includes name, surname, home address, clinic address, email, phone number(s), website, certificates of qualifications and records of continued professional development.


4. Disclosures – Sharing of data

We may disclose your personal information (including to trusted third parties) for the purposes for which is primarily held or for a related secondary purpose and in some cases we may disclose information without your consent. Your personal and sensitive information may be disclosed to Balance to Thrive employees, Balance to Thrive representatives, service providers we use to deliver aspects of our service such as database or email software facilities.

Data is shared via member numbers with insurance providers for the purposes of verifying the legitimacy of insurance applicants.

Data is shared upon request on behalf of a member with external companies that provide practitioner services to verify qualification and status claims.

Data is shared with our regulator the General Naturopathic Council for the purposes of registering practitioners on a public register, and confirming their status as a fully qualified, voluntarily regulated practitioner.

Data is shared internally with administrators for the purpose of verifying payments and refunds.


5. Legacy data

Applicants to Balance to Thrive accepted or otherwise are kept on record for up to 3 years. Applicants who have been barred, banned or otherwise excluded from membership are kept on record to prevent renewed access to the Association in keeping with the interests of public safety.


6. Device specific data

The following information may be collected through your device and browser:

  • Your devices IP address (collected and stored in an anonymized format)
  • Your email address including first name and surname
  • Device screen size
  • Device type (unique identifiers) and browser information
  • Geographic location (country only)
  • Preferred language used to display the webpage


7. Digital Log data

Our servers automatically record information which is created using our software. Data includes:

  • Referring domain
  • Pages visited
  • Geographic location (country only)
  • Preferred language used to display information
  • Date and time when pages were accessed or created


8. Consent

Balance to Thrive membership is an optional process. By joining Balance to Thrive members consent via their application to receive information relating to the activities of Balance to Thrive in the form of newsletters, regulatory updates, upcoming seminars, webinars, events, training, special offers and information relevant to the profession.


9. Opting out

Opt out mechanisms are in place on all Balance to Thrive mailings and communications. Users can choose to opt out at any time by clicking the opt-out button at the bottom of mailings or emailing Balance to Thrive directly with a request to opt out.


10. Use Made of Personal Information

Personal information provided to Balance to Thrive will be used for the purposes of providing services to our members.  Any personal information which is collected by Balance to Thrive will be used by Balance to Thrive only in accordance with current data protection legislation.

In addition, personal information may be used for statistical analysis.

Personal data will be collected and processed by Balance to Thrive for the following purposes:

(1) To process your membership

(2) Administration

(3)To validate and confirm your insurance application

(4)To validate and confirm your rights to access free and discounted offers with external companies

(5)To validate and confirm your status (at your request) to external companies

(6)To process CPD certificates

(7)To register your attendance at Balance to Thrive events

(8)To record complaints or misdemeanours.

Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors and regulators of the Balance to Thrive

Written agreements exist between Balance to Thrive and such parties that there must be no further disclosure of such personal data.


11. Consent

By providing personal data to Balance to Thrive users consent to the processing of such data by Balance to Thrive as described in this Privacy Policy.


12. Verifying, updating and amending your personal information

If, at any time, a user wants to verify, update or amend their personal data they may write to:





Verification, updating or amendment of personal data takes place within 10 working days


13. Storage of personal data

Data is stored in a secured, encrypted, cloud based database. Payments are processed according to the requirements of 12.9 PCI DSS v3.2 in accordance with PCI security standards.


To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at <a href=”” rel=”noreferrer” target=”_blank”></a>.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.